FAQs

Do we need to book in advance?

It is always best to book Tree Tops in advance, and on weekends and during school holidays early booking is essential. Simply click here to book our Junior and Senior Tree Tops Trails

Do I get a booking confirmation?

For online bookings, you will receive a confirmation email that confirms your payment. On this email, your booking reference is displayed. Please bring this confirmation with you when redeeming your session, as there is a bar code that needs to be scanned.

If you did not receive the confirmation email, please check your junk mail; failing that you can call us on 01646 652000 to check that your booking was completed.

Is there parking available?

Yes, there is plenty of free parking available at the site all year round.

What should I wear?

You should wear suitable clothing appropriate for the weather conditions that you do not mind getting damaged. Firmly attached footwear (ideally with some ankle support) must be worn during participation - open toed or slip off shoes are unsuitable. Long hair must be tied back and, for comfort, your waist covered (with any piercing removed or taped over). Please also ensure any jewellery is removed so that it does not get damaged or caught during the course. You will be provided with the necessary safety equipment to participate in all activities on the Tree Tops Trail.

When should we arrive?

We recommend arriving 10-15 minutes before the start time of your booked session.

Where do we go?

Simply park in our larger overflow carpark then head straight for our Tree Tops reception, next to the Craft Shack Cafe.

Can I bring my camera/Go Pro?

You can take a camera on the courses with you, however, they must be attached to you so they don't fall and won't be in the way whilst you negotiate the obstacles. Go pro cameras can only be used if attached via chest or wrist, Not on the helmet.

Can I bring my mobile phone?

If you wish to use your phone for photos and videos, you must use a suitable lanyard to keep your phone safe and secure. Tree Tops branded Lanyards are now for sale on site for £2.50 each.

Will an instructor accompany us?

You will be trained to use the safety system by an instructor before going on the course, ensuring you are confident with the procedure. You will then be led to a training course with an instructor where you will get a taster of the obstacles and get used to the safety system at height. Following this you will be led to the main courses where an instructor will be patrolling in case you need assistance.

Can my under 18 year old go on the course on their own?

16 year olds and over can sign for themselves and do not require an adult. One adult (18 years plus) can supervise up to 6 under 16 year olds from the ground on either the junior or main trail.

What weather conditions does the Tree Tops Trail run in?

The Tree Tops Trail is able to run in most weather conditions including heavy rain. It may be necessary during strong winds, lightning or exceptionally cold weather to close the trail. In this case, Heatherton World of Activities will reasonably endeavour to re-accommodate your group by re-booking a different time slot, or offer one of the many other activities Heatherton can provide in these conditions.

How fit do I need to be?

You need to be reasonably fit and agile as there is an element of both physical and mental challenge involved. If you are able to climb up a flight of stairs without becoming breathless then you should be fine. We recommend that pregnant women or people with medical conditions do not participate before contacting their doctor, due to the potential risk. Due to the fitting requirements of the safety equipment, it may be necessary for participants with a larger or smaller frame to wear a chest harness.

Please feel free to contact us on 01646 652000 if you have any other questions, or drop us a message via our Tree Tops Trail Facebook page.

Click here to book your high ropes adventure online